DELIVERY

How long does delivery take and how much does it cost?

We ship orders within 24 working hours of receipt and offer a range of swift and secure services for you to choose from:

What else do I need to know about delivery?

Owing to possible customs delays, please allow up to 30 working days for delivery outside of the UK. Due to Royal Mail weight limits on International mail, International orders weighing 2kg or more will be split into more than one consignment. Delivery to remote areas may take longer.
We will make every effort to ensure that orders are delivered within these time frames, however we are unable to guarantee delivery within these time periods, or accept liability for deliveries made outside of these time scales. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Do you deliver to BFPO addresses (British Forces Postal Office) and PO Boxes?

Yes, we offer a delivery service to all BFPO addresses and PO Box addresses, by Royal Mail only.

Do I need to sign for my delivery?

Yes, for your security, all items are sent using a Signed-For service and will require a signature upon delivery.

What will happen if I am out when you deliver?

If you are not available to accept delivery, the carrier will leave a card to advise that delivery has been attempted. To re-arrange delivery, please follow the instructions on the card.

Can I track my order?

When your order is dispatched an email will be sent to you containing the tracking reference which you can track on www.RoyalMail.com.

How are your items packed?

Following quality inspection, parcels are sent in plain (usually grey) mailing bags, in their original factory packaging.

Will I be charged customs and import duties?

We are a UK based company and ship worldwide to destinations where customs charges may apply. Any customs or import duties are charged once the parcel reaches its destination country; we are not liable for and cannot refund these charges. These charges must be paid by the recipient of the parcel for all orders. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. If in doubt, please contact your local customs office for current charges before you order, so you are not surprised by unexpected charges.

RETURNS

How do I return my order?

It's really easy to return your item. There's no need to even contact us first, simply fill out the form that was sent with your item and return it to the address provided, and we will process your return within two working days of receipt once the item has been inspected and approved for refund. To be approved for a refund items must be in their original unworn condition, which includes all tags and packaging such as clear display bags and shoe boxes. Worn and damaged items will be returned to sender, at sender's cost, without exception. Refunds do not cover postage costs* Exchanges: We do not offer an exchange program at this time. To exchange your item, please return it to us for a refund, and then purchase your replacement item. Super-quick and simple! The goods are your responsibility until they reach our warehouse, so we recommend using a recorded service and packing your item with due care. We are not responsible for any items that are returned to us in error. Special conditions for returns - please read carefully:

Please return your item with a returns form (sent to you with your item), making sure to include the order number and buyer name.

Please return your item within 30 days of receipt.

Items being returned from outside of the UK must be marked as "Returned Goods" so as not to incur customs charges. We are unable to accept items for which insufficient postage has been paid or for which there are customs charges. We request that you do NOT use Fedex to return items for this reason.

Please ensure that your item is completely unworn and undamaged. This includes but is not limited to broken buttons or beading, and zips, tears and obvious signs of misuse. We are unable to accept items which have been worn, soiled or damaged - they will be returned to sender at the sender's expense, and no refund will be issued.

If you receive an item with a special "Do Not Remove" tag, please ensure that it is returned with the tag intact.

*Refunds will cover postage costs when an item is found to be genuinely faulty, or in cases where an incorrect item has been sent.

Please return your item to:

Starlet Returns
8 St Peter's Court
Brdwell on Sea
Southminster
Essex
CM0 7JE
United Kingdom

All items are thoroughly quality checked before sending, however, in the rare event of an item being received in a faulty condition, please contact us immediately for a like-for-like replacement. If the original item is not available, a full refund will be issued once the item is received back, and we will cover postage costs on submission of postage receipts.

FAQs

Can I change my order / address?

If your order has not yet been despatched we will try to accommodate your change or order, subject to availability, and we can change your address details. However, please note that we strive to despatch orders as quickly as possible after receipt to provide you with a speedy service. If your order has already been despatched we will not be able to change your order or address.

Can I cancel my order?

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. If your order has not yet been despatched your order can be cancelled immediately. However, please note that we strive to despatch orders as quickly as possible after receipt to provide you with a speedy service. If your order has already been despatched you will need to return the entire order at your cost, and refunds will not cover postage costs. In all cases, the goods must be in their original condition and will be inspected on their return. If we do not receive the cancelled order back, we may arrange to have them collected at your cost. If you decide to cancel your order, you must let us know in writing [email is fine], quoting the order number.

Do you have this item in a different size/colour?

Our full, current range is available to view on our website. We restock key lines weekly.

When are you getting this item back in stock?

What size should I buy?

Although we are unable to tell you which size to buy, please review the product details for a fittings advice, and please view the size chart to review measurements and conversions.

Can I collect my item / visit your shop?

Unfortunately we are unable to accept personal collections or deliveries, however we do offer super-fast despatch and express delivery options.

Do you do wholesale?

We are able to offer discounts of up to 10% for orders of 10 items or more. Please contact us for further details if you plan to place a large order.

What happens if the item I have ordered is out of stock??

99.9% of the stock listed on our website is in stock and ready to ship. In very rare instances we may not be able to fulfil an order. This may occur during period of high demand. In these instances we will contact you as soon as possible to make you aware of the issue and we will then offer you a full refund or replacement with our sincerest apologies. Where multiple items have been ordered, we will still fulfil the rest of your order.

The product I ordered has arrived faulty/damaged/incorrect, what should I do?

Please contact us via the contact form for assistance. We are proud to offer excellent dedicated after-sales care.

An item is missing from my order. What shall I do?

We sometimes split orders at despatch, so items may arrive separately. Please check your despatch notification emails to verify which items have been sent. If you find that an item is genuinely missing then please contact us via the contact form.

I haven't received my item. What shall I do?

Please allow seven days for UK deliveries and 14 days for International deliveries. After this period please check at your local sorting office. If it is not at your sorting office and still not delivered after two weeks (or 30 days international) please contact us for assistance. We are always here to help.

How do I contact you?

Please use the contact form on our website. We aim to respond to all enquiries 4 working hours Monday to Friday 9am-4pm GMT.